Temporary Interruption in DLC Service for SCEE *Resuming 5/2*

edited May 2012 in Announcements
Hey gang,

Starting April 3rd there will be a temporary interruption in DLC service for SCEE (Sony Europe), NOA (Nintendo in America) and NOE (Nintendo in Europe). This downtime is a direct result of mandatory changes being made to our DLC publishing arrangements.

What does this mean for PS3 and Wii users in the affected territories?

• Starting 4/3 there will be a temporary interruption of new DLC releases (including RBN)
• The existing catalog of previous RB DLC releases should remain available as usual
• Export for all eligible RB titles should be unaffected
• Our hope is to resume regular DLC service by this summer

We know that this isn’t ideal news for those of you still picking up new DLC every week, but you can trust that this short down time is necessary to ensure the continued release of DLC and the continued availability of the thousands of songs in the back catalog. There is no precedent for managing a library of content this size, and no standard for making changes on this scale but we are working hard to ensure that the process is as quick and as smooth as possible.

We’ll refresh this post with updates and responses to FAQs in the coming weeks, so please keep posted for more info. Thanks a lot for your patience and understanding.

-HMXhenry

Comments

  • edited April 2012
    ***UPDATE***

    Contrary to initial expectations, this week's DLC hit the Wii (both NOA and NOE) on 4/3. We've received confirmation that DLC should be releasing as normal on the Wii moving forward so we'll be slotting pricing and release info into the press releases. Keep an eye on this thread just in case, as we'll post updates here in case it looks like there will be further interruptions in the future.

    We don't have any updates on the schedule for SCEE at the moment, but the dev team is hard at work on moving the process along. We'll check in after PAX East this week if there are any updates.
  • edited April 2012
    ***UPDATE***

    Hey all, we have some good news! This temporary DLC outage, while originally expected to run through the beginning of the summer, should be wrapped up much sooner. Thanks to some hardworking devs here at Harmonix and some good luck with the submission, it’s looking like this will likely be resolved in early May. We’ll update this thread and future DLC announcements with specific dates when we have more info in the coming days. Thanks so much for your continued patience.
  • edited May 2012
    ***UPDATE***

    Hey gang! We just got final confirmation from our Audio Team that we have a reliable schedule for both a fix and the roll out of the DLC backlog from the last 6 weeks.

    SCEE / international PS3 users can expect to see a title update on 5/2 (i.e. tomorrow!) which will be necessary for you to download to resume DLC service. Once you allow the title update we'll be able to roll out the last few weeks of DLC you've missed. Here is the current schedule:

    5/2 - Title Update and Week 229 (Evanescence)

    5/9 - Week 230 (Slayer), Week 231 (P!nk), Week 232 (Cinderella), Week 233 (Eddie Money, Train, Yellowcard), and the regularly scheduled Week 234 that we're announcing this Friday

    We'll post updates if we hear anything about those dates changing, but otherwise we should be entirely caught up by 5/9, well ahead of schedule.

    Thanks to everyone for your continued patience while we resolved this issue. Everyone has been remarkably understanding and we really appreciate it. Thanks again!
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