European PS4: 2112

Comments

  • I’m guessing they found a common bug that fixed some entitlements but aren’t working for the others. That’s basically all I can think of.
  • Jadiou said:

    And I thought the 30 Seconds to Mars songs would be a sign to more entitlements but I guess I was wrong. sigh

    I stopped "thinking" in regards to SIEE Long time ago.
  • snysny
    edited November 2017
    It seems to me that HMX/SIEE already have a solution at hand, they are just not taking advantage of it.

    1. SIEE has no trouble adding new DLC on time and with the right content associated with it, they are already doing this on a weekly basis.
    2. The PSN store also supports having the same actual content (files) associated with multiple digital licenses, we know they can do this or song packs/season passes couldn't exist.
    3. Someone at SIEE surely is able to write a database query that grants license to download new content to all owners of an older, previously bought content

    Putting these three together, all they have to do is add a spiffy new license for each problematic song/pack, associate the EU PS4 version of the files with them and grant access to these new store items to all owners of the respective (unavailable) song/pack.

    Fixing age-old, broken licenses/entitlements sounds much more cumbersome to me.
  • You'd think the fact they're mis-selling DLC on the RB4 store would be enough of an incentive to fix it. They're very lucky if a legal case hasn't been brought, as it's pretty reprehensible that stuff they know and have known doesn't work for a while is still being sold. There was a post about someone who had been duped into buying the Rush 2112 pack, because it was on the RB4 store, just last week.
  • GraffinGraffin Rising Star
    sny said:

    It seems to me that HMX/SIEE already have a solution at hand, they are just not taking advantage of it.

    1. SIEE has no trouble adding new DLC on time and with the right content associated with it, they are already doing this on a weekly basis.
    2. The PSN store also supports having the same actual content (files) associated with multiple digital licenses, we know they can do this or song packs/season passes couldn't exist.
    3. Someone at SIEE surely is able to write a database query that grants license to download new content to all owners of an older, previously bought content

    Putting these three together, all they have to do is add a spiffy new license for each problematic song/pack, associate the EU PS4 version of the files with them and grant access to these new store items to all owners of the respective (unavailable) song/pack.

    Fixing age-old, broken licenses/entitlements sounds much more cumbersome to me.

    I agree... If an employee from Harmonix was locked in a room with someone at SIEE that had the ability to add/modify entitlements on the PSN Store, this would be resolved overnight.

    They've had over 2 years to fix this.... it didn't take that long to get our Rocksmith DLC on the PS4!

    SIEE may be slack, but if they're told to do something, they do it. According to SIEE, they're unaware of any missing content or entitlements. Perhaps Harmonix hasn't instructed them exactly what content to bring back/make available. SIEE won't be able to fix the problem if they don't know what's missing/broken.

    C'mon Harmonix. If you can't send someone over to the UK to sort this out in person, it's the 21st century... set up a video link and communicate with someone at SIEE until ALL of the content/entitlements are as they should be. Please sort this out, once and for all.

    If the content is added/restored onto the UK PSN Store, it will filter out onto the other PSN Stores in SIEE regions.

    Harmonix has had over 2 years to work this out with SIEE. Whatever they've been doing just isn't working.

    At first Harmonix used the excuse of the mysterious entitlement tool which prevented them from doing any fixes, but we've all seen a few fixes here and there since then, as well as new (and older rewind) DLC being placed up on the PSN Store for sale, so there really are no excuses except a lack of time and effort, or is it just that bringing this content back isn't making Harmonix any money (in fact, it's probably costing them money)?

    Either way, it's dragged on for far too long. Do we have to resort to taking legal action against both Harmonix and SIEE in order to get our promised content? :confused:
  • I'm partially thinking the existence of the spotlight pass may be to blame for the lack of fixes on any platform recently. Ever since the end of August, the spotlight pass has caused lots of extra entitlement issues.
  • GraffinGraffin Rising Star

    I'm partially thinking the existence of the spotlight pass may be to blame for the lack of fixes on any platform recently. Ever since the end of August, the spotlight pass has caused lots of extra entitlement issues.

    There were no problems with this week's song, or the one in the first week.

    The only one that had a snag with the entitlements was last week (Play That Funky Music). And, all of the entitlements for the Season 2 Pass went smoothly for us (I know that wasn't the case with SIEA and XBOX).

    The point is, when it's new content, and we inform them there's an issue with an entitlement, they get to fixing it within 24 hours.

    If they REALLY wanted to fix all of these older entitlements, they could , if they tried hard enough and reached out to SIEE to make it happen.

    I'm sure bringing back the delisted content has a bit more complexity to it, but there's quite a lot of legacy DLC that is simply missing one or two songs, a pack, or simply doesn't have a PS4 version of the file available. Those should be super easy fixes.

    I thought they were seriously making progress when we saw the 30 Seconds To Mars songs get PS4 versions. I thought, great, they're starting at the top of the list and working their way through it.

    I'm not asking the impossible. I don't even expect all of out content to magically appear overnight (even if it was possible). All i'd like to see is Harmonix keeping up their end of the deal as HMXOwl said, chipping away at the entitlements. If we get a few each week, and the progress is ongoing, eventually, we'll have them all.

    But, nothing seems to be happening! :(
  • @Graffin I'm talking all 3 platforms and both seasons (2 and 3). While SIEE only had issues with Play That Funky Music, SIEA has had problems most weeks and XB1 is in the middle with only 2 major issues (season 2 week 2 and season 3 week 2, the latter of which seems to still not be fixed for some users).
  • GraffinGraffin Rising Star
    edited November 2017

    @Graffin I'm talking all 3 platforms and both seasons (2 and 3). While SIEE only had issues with Play That Funky Music, SIEA has had problems most weeks and XB1 is in the middle with only 2 major issues (season 2 week 2 and season 3 week 2, the latter of which seems to still not be fixed for some users).

    Yeah, I see your point, but even if there are issues with the other regions/platforms, that shouldn't prevent Harmonix from fixing this. They've had over 2 years to do so!

    If they're serious about fixing the entitlement/content issues for SIEE, then they seriously need to reach to SIEE and have them go through the list of what needs fixing, and make sure the job gets done.

    I don't want to see this thread blow out to 500 pages or wait another 2 years for entitlements to trickle in. It got beyond a joke a long, long time ago. You'd think Harmonix would want to see this resolved once and for all as well, so we can quit whinging about old songs and focus on bringing new songs and features to the game.

    I also don't want to see this getting ugly or nasty by taking legal action against Harmonix and SIEE, but what else is there for us to do?

    @HMXOwl, I really hope you're still chipping away at the entitlements, or attempting to make some progress. Please give us some hope that this will be resolved.... eventually!
  • Whats the chances of the missing content being sorted before the new year?
  • edited November 2017
    That's a safe bet...
  • With the PSN web store update that rolled out yesterday or today, the download button from "Under The Bridge" in my wishlist that resulted in the infinite spinner of doom disappeared. Also, looking at the store item description for this song now only gives me a button to download to my PS3. At least it's still listed as "Free" and playable on "PS3 | PS4".

    Things appear to be regressing instead of improving, but maybe they have to break some stuff before they can fix the underlying issue... Oh, who am I kidding. :neutral:
  • GraffinGraffin Rising Star
    The new look PSN webstore is a nightmare.

    Slower, buggier, most of the time showing nothing in my download list (showing that I haven’t purchased anything), and checking content from different regions is more infuriating.

    I have to log out and log in several times for things to show as purchased and be able to download them. It’s awful.

    They really don’t want us using the webstore!

    But, what’s happening with the Rock Band fixes... are we ever going to get our entitlements fixed? :confused:
  • The anniversary pack is on and metalica pack 01 on the web store under new this week
  • WoodenGloryWoodenGlory Unsigned
    edited November 2017

    The anniversary pack is on and metalica pack 01 on the web store under new this week

    If it's Europe/Australia, that'd make sense.
  • GraffinGraffin Rising Star
    edited November 2017

    The anniversary pack is on and metalica pack 01 on the web store under new this week

    Is anyone able to download the Metallica songs?



    I can't...

    You are not able to purchase this product for the following reason(s):

    You do not own

    Metallica Pack 1

    (um, pretty sure I do)
  • JadiouJadiou Unsigned
    edited November 2017
    Graffin said:

    The anniversary pack is on and metalica pack 01 on the web store under new this week

    Is anyone able to download the Metallica songs?



    I can't...

    You are not able to purchase this product for the following reason(s):

    You do not own

    Metallica Pack 1

    (um, pretty sure I do)
    One of my crew members was able to download them. I’m pretty sure he owned the pack.

    I can’t try myself as I never bought any of them :/
  • !!!!!

    I can confirm that it works. Was just able to download the pack to my PS4 (German store)

    PROGRESS GUYS :wink:
  • Updated accordingly. Lemme know if anyone can confirm in other web stores.
  • LoopyChew said:

    Updated accordingly. Lemme know if anyone can confirm in other web stores.

    I can't download Metallica (don't own it) but it's available on the UK store. I've also spotted that the No Doubt Tragic Kingdom Complete Album has been fixed:

    https://store.playstation.com/en-gb/product/EP0006-BLES00228_00-RBTRAGICKCCF0470

    Some of these new fixes aren't yet filtered under DLC for Rivals/Rock Band 1 (some sneaky DLC pops up there sometimes). Might be worth searching for other missing items.
  • Glad to see more fixes.
  • edited November 2017
    Finally 'tallica pack!!!!
    Italian store
  • GraffinGraffin Rising Star
    edited November 2017
    Hmmm. Stupid PC webstore and iPhone app wouldn't work for me, and PS4's PSN Store threw up an error (WS-37269-7) when I hit Download on the Metallica Pack. Then it gives me "We're sorry, this product cannot be purchased at this time. (WC-40360-3).

    Weird thing is, when I scroll down to Your Add-Ons from the dashboard, the 3 singles are there, and managed to download them.

    It just looks like whatever they've done to the PSN Stores has further complicated getting anything to work!

    But yay... finally have Metallica back :) ... 3 down, about 80 to go I think.
  • A few more things showing up is good news. They're not close to being done, but it's a start.
  • GraffinGraffin Rising Star
    edited November 2017

    A few more things showing up is good news. They're not close to being done, but it's a start.

    Oh, and I had to Restore Licenses for the songs to show up in the game. What has Sony done with the PSN Store? (Grrrr!)

    It's definitely a good thing. I'm surprised they started with something that was delisted. There's all that RHCP content already up on the store, and other songs & packs which just need PS4 versions. I would've thought they'd be first.

    I don't care how they do it, as long as we get it all back eventually!

    :)

    p.s. Confirmed working in Australia (after a few error messages and Restoring Licenses)
  • Metallica and Anniversary pack confirmed working. Dutch store. Neat!
  • Looking at this, perhaps the store update was (part) of the reason for the delay between fixes. The new store is about a week old and suddenly fixes are coming back.

    Sounds like there are still plenty of kinks to it though.
This discussion has been closed.