Rock Band 4 - Marketplace Tracking - Official Update Thread

edited January 2016 in Announcements
Hey everyone!

So, let's be real for a second. While the team is hard at work bringing all legacy exports forward into Rock Band 4, we've taken a step away from legacy DLC to focus on getting that content out as soon as possible. That being said, we are still here, reading your comments in the "Rock Band 4 - Marketplace Tracking - Official Discussion Thread" Original Thread, and looking into opportunities to provide updates in a clear and digestible way to you, our community.


There will be two changes that take place in how we'll be tracking issues with the Marketplace:
  1. This newly created thread (the one you're reading right now!) will be your one-stop shop for all new updates to the Rock Band 4 - Marketplace Tracking excel sheet, only it won't be an excel sheet anymore. We're officially moving over to Google Sheets, so that content within this sheet is updated in live time, and folks can have access to this from any browser (instead of downloading that monster of a file).
  2. The old "RB4 Marketplace Issue Tracking" thread, seen here, will be YOUR thread to continue notifying us about any known issues in the Marketplace that you experience. It is also now renamed the "Rock Band 4 - Marketplace Tracking - Official Discussion Thread". The conversation will stay open, and we'll continue to monitor that thread and work with you to update the Google Sheet, as we have been doing since the launch of the game. We’ll also edit the original post by HMXJohnlok to reflect these changes, so you can get the same information in both places!



The following is the new Google Sheet link for tracking issues in the Marketplace:


LINK URL:

http://docs.google.com/spreadsheets/d/1WrTWDspFPKJTFtkwhQmBjNoVo3i6KbAiNFhbqxeOsJw/edit?usp=sharing

For the latest information on Marketplace updates, please see this Google Sheet.



When using this Google Sheet, keep in mind that you CAN use the "Sort" function found under the "Data" section of the sheet's customization options. Also keep in mind that you CANNOT edit this document yourself. Harmonix will be solely responsible for adding to and editing this sheet. If you have an issue that is not found in this document, or you believe to be outdated, please read below for how to best report your issue.



Please report any issues with the Marketplace on the Rock Band 4 - Marketplace Tracking - Official Discussion Thread. When reporting problems with your DLC, please include:

  1. Platform = Xbox One, or PlayStation 4
    • Please include your region for PlayStation 4 users - SCEA (NA) or SCEE (EU).
  2. Whether you’re in the console marketplace (Xbox Live Marketplace or PlayStation Network Store) or the Rock Band in-game Music Store.
  3. If you newly purchased the content (i.e. bought the Rock Band 4 version) or had previously purchased it (i.e. the Rock Band 3 or earlier versions)
  4. What specific song, pack, or album you are having an issue with. Please be as detailed as possible with this information.
  5. The issue you are experiencing. Please be as detailed as possible with this information.

Having those details will help us quickly identify the root cause as we work with our team, and with Microsoft and Sony on a solution.



Thanks again for everyone's support getting these issues tracked and addressed as soon as possible. If you have any other Rock Band 4 support questions or issues, please refer to our Rock Band 4 Knowledgebase, seen here: http://harmonixmusic.parature.com/link/portal/16080/16097/ArticleFolder/35/Rock-Band-4. If you don't find what you're looking for there, send us a message to our Support Portal using this form: http://harmonixmusic.parature.com/ics/support/ticketnewwizard.asp?style=classic.

Rock Band 4 Instrument Icons

Comments

  • Update on 1/29/2016:


    Hey everyone! We've been able to add a few more tabs to the Marketplace Tracking Sheet. You can now view the "Believed Fixed SCEA Entitlements" and the "SCEA Investigating Entitlements" through the link above. For PlayStation 4 users in the North American region, please refer to these sheets for further information on Rock Band 4 content.
  • Update on 3/10/2016:


    Hey gang,

    There is one minor update for Sony users in regards to the Bonnaroo Pack 01: We've determined with our partners at Sony that this issue could be related to sub accounts that do not have sufficient funds in their respective master account. If you see this content as "Unavailable" or are receiving error code WC-40355-7, please contact Sony Customer Support for further assistance.

    Earlier this week, the Community team posted a blog post about the state of exports. TL;DR: We are revisiting internal processes with our first-party partners to ensure that our schedule to bring forward any legacy entitled content is consistent and reliable, so that we can bring this content to you on a regular basis without promising and/or breaking estimated delivery dates. That being said, we will no longer message target dates for when content is expected to be available. For more information, please read our blog post.
  • Update on 5/27/2016:



    Hey all,

    It's been a little while! A whole bunch of different exports and entitlements have now had their status changed from "not currently supported" to "it's live, get to downloading!". The list of exports that have changed include:


    Xbox One
    • AC/DC Track Pack
    • RB2 20 Bonus Tracks
    • GameStop Rock Band 3 Pre-Order Tracks
    • The Doors Pack 01
    • RoadRunner Pack 01
    • Snoop Dogg Pack 01
    • Country Track Pack 01
    • Country Track Pack 02
    • Get the Funk Out Pack 01
    • MTV2 Pack 01 [The only track out of the 3-pack that is eligible for re-download]
    For more information on the content listed above, head over to our announcement thread!



    PlayStation 4 (North America)

    We'll continue to update the tracking sheet as we continue to have more information from our first party partners!


  • Update on 6/23/2016:



    Hey all,

    Rock Band Track Packs have now been added to the Marketplace Tracking Sheet! You will now be able to see the full list of songs within each Track Pack, and the Track Pack's current status by platform. The new additions include:
    • Track Pack: Volume 2
    • Track Pack: Volume 3 - Classic Rock
    • Metal Track Pack
    • Country Track Pack
    • Country Track Pack 2

    The AC/DC Track Pack, as well as the 20 RB2 Free Bonus Tracks are already visible on the sheet, with updated statuses.



    That's all for now! More updates are on the way!

  • edited July 2016

    Update on 7/15/2016:



    Hello rockers!

    Today, we've made a big overhaul to the existing tracker sheet in terms of organization. Here are some things that have changed:
    • First off, We've added a whole bunch of delisted content to each entitlement sheet by platform. This is for more community visibility - these are a series of known tracks that are currently unsupported in the game, and will have their statuses changed once more progress is made.
    • Secondly, we're deleting a bunch of single song offers located on the SCEA and SCEE entitlement sheets. This is because a bunch of these offers should be completely functional at this time. That means that the entitlement:
      • Is cross-buy compatible (meaning it can be downloaded on both PS3 and PS4)
      • Has the correct price associated with it
      • Is downloadable to your console at this time.
      If this is NOT the case for folks (as in, you don't see a song up on the tracker that you're experiencing issues with), please submit a ticket to our Customer Support. By submitting a ticket, we have a track record of any issues with select entitlements, and our team can investigate any reports you send in.

    Until next time!

  • Update on 7/22/2016:



    Hi again!

    A couple pieces of content are now available for re-download for SCEA owners. They are:


    The content within the Rush 2112 Pack has been re-downloadable for a little while, save for the 20 minute, full-length track itself. That track is now available for re-download, along with the full pack for those who are looking to spend some quality time with their Rock Band kit. :)


    SCEE Players: As Josh mentioned on our recent Reddit AMA, we have an update on the progress for your exports and entitlements:

    One of Sony Europe’s tools we use to move this process along is awaiting an update/fix. We don’t have an ETA from them on when that will happen, but until we’re able to use that tool again, we can’t make any more progress on exports or other entitled DLC content.

    These issues are also affecting other digital products for Sony Europe, including the Rock Band Rivals pre-order, which has also yet to launch for SIEE players. Sorry for the continued problems here, we’ll continue doing everything we can to move this forward, and we’ll let you know when progress is unblocked by Sony.

    To folks outside of SIEE areas, SIEA uses very different tools and processes, so Sony America players aren’t affected by these issues, as I'm sure you've noticed.




    Have a great weekend, everyone!


  • Update on 8/23/2016:




    Hello rockers,

    The Rock Band Metal Track Pack is now available for re-download on PlayStation 4 in North America. Here's a helpful link for how to re-download this content in Rock Band 4. The Marketplace Tracker has been updated accordingly.


    We do not have any further news on Sony European exports or pre-orders for Rock Band Rivals at this time. We are working as diligently as we can to make sure content is available for our European players. The update prior to this one still applies - we are currently blocked by one of Sony Europe's submission tools, which is awaiting an update / fix. We do not have an ETA on this fix. We hope to have more news to provide in the near future; as soon as we receive an update, we'll be sure to post more information that here.


  • edited September 2016

    Update on 9/12/2016:




    Hi everyone,


    A quick note that The Doors Packs (both the Free Launch Pack containing 3 tracks and the Greatest Hits: Special Edition Pack containing 9 tracks) are now available for re-download on Sony America (SCEA). That's all for today!


  • Update on 9/20/2016:




    Hello all,

    Another quick update - the Rock Band Country Vol. 2 Track Pack is now available for download in Sony America (SCEA). The marketplace tracker is now updated to reflect this change - here's a handy link to get you straight to downloading!


  • Update on 9/26/2016:




    Hi everyone,

    Great news for Xbox One players! Microsoft has recently ran a script to entitle all eligible accounts to the majority of remaining legacy DLC. If you've been keeping a keen eye on your remaining DLC, check your Ready to Install section and you should see some content begin to pop up!

    For more information, including what exact content is now available for re-download to all entitled users, check out our latest post on this thread about it.


    Remaining content is still being worked on, for all users in all regions. We'll post more news here as soon as we have it. Happy downloading!


  • Update on 2/3/2017:



    Hey gang,

    GREAT news for our Sony European players:

    The Rock Band 2 export is now available to re-download in Rock Band 4!


    That's our biggest update this week, other than the track "Yerbatero" being downloadable in the Juanes Pack 01 for Xbox players.


    YAY Sony Europe export progress! We've updated the tracker with a link for instructions on how to re-download. Now, you can rock with your export, AND get online with friends from around the world!

  • edited February 23
    Hi everyone,

    Even more good news for our Sony players over in the European region! A bunch of content has recently been released in the store:
    • Solid '70s Pack 01
    • "Carry On Wayward Son" – Kansas
    • "(Don't Fear) The Reaper" - Blue Öyster Cult
    • "Nine in the Afternoon" - Panic! at the Disco
    • "Round and Round" – Ratt

    Note: The All-American Rejects - "Swing, Swing", and Sum 41 - "In Too Deep" are still being investigated, but are on our collective radar!

    The DLC from this week (Motörhead - "Ace of Spades '08" and Ram Jam - "Black Betty") are also out on all regions for your purchasing pleasure.


    Credit where credit's due: Shoutout to the team over at SIEE for getting this content out for our players! We're super thankful of the work they've done to address any snares we've seen with these tracks along the way.


    More news to come as we have it!

  • Hello hello!

    You know when I'm back here posting, it can (mostly) only be good news (because we love you). I've got some good news to share!



    Green Day: Rock Band and Green Day: Rock Band Plus exports are available to download for PS4 players in EU!








    Our Marketplace Tracker has been updated with a Knowledgebase link to help get you started on the download. Because this is an expired export (the saddest face emoji), only those who previously purchased the export can get it at this time.


    Until the next (totally gonna be good news) post!


This discussion has been closed.